bkluck is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and the rights you hold over your own data.
bkluck ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://bkluck.net. This Privacy Policy sets out in clear, formal terms how bkluck collects, processes, stores, shares, and protects the personal data of individuals ("you" or "your") who register for an account, visit the website, or interact with any feature of the bkluck platform.
We take the privacy of our players seriously. As a platform serving players across Bangladesh, bkluck applies data handling practices consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and transparency. We do not sell personal data to third parties, and we never use player data for purposes beyond those described in this Privacy Policy.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between bkluck and each registered player. By creating an account or continuing to use the bkluck platform, you acknowledge that you have read and understood this Privacy Policy.
bkluck collects personal data in the following categories. Not all categories apply to every user — the data collected depends on how you interact with the platform.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID or passport number, photograph | Account registration, KYC age and identity verification |
| Contact Data | Email address, mobile number (used for bKash / Nagad / Rocket) | Account communications, transaction alerts, support responses |
| Financial Data | bKash / Nagad / Rocket wallet numbers, bank account references, transaction amounts in BDT | Deposit and withdrawal processing, fraud detection |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Platform security, fraud prevention, session management |
| Usage Data | Pages visited, games played, bet amounts and outcomes, session duration, click paths | Platform improvement, responsible gaming monitoring, personalisation |
| Communication Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opted-in promotional email / SMS status, bonus claim history | Sending relevant bkluck promotions where consent has been given |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document submitted during KYC incidentally contains such information. In those cases, the data is used solely for identity verification and is not processed for any other purpose.
The majority of personal data bkluck holds is provided directly by you during the following interactions:
When you access the bkluck website or mobile interface, our systems automatically collect certain technical and usage data. This includes your IP address, device identifiers, browser characteristics, pages visited, time spent on each page, and in-game activity. This data is collected via server logs, session management systems, and first-party cookies. See Section 7 for full details on our cookie practices.
In limited circumstances, bkluck may receive data about you from trusted third-party partners involved in delivering platform services. These include payment processors (such as bKash, Nagad, and Rocket) who confirm the outcome of financial transactions, game studios (such as Pragmatic Play and Evolution Gaming) who provide game result data for dispute resolution, and identity verification services used to support KYC processing.
bkluck processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:
bkluck uses personal data for the following specific purposes, each tied to a legitimate legal basis as described in Section 4:
bkluck does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only where strictly necessary to deliver the bkluck service or where required by law, and only with the categories of recipients described below.
bkluck engages a limited number of trusted third-party service providers who process personal data on our behalf and under our instruction. These include payment processors (bKash, Nagad, Rocket, Upay, and local banking partners), game studios (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi, NetEnt) for game delivery and dispute resolution, and technical infrastructure providers for hosting and security services. All service providers are contractually bound to handle your data securely and to use it only for the purposes for which it was shared.
bkluck may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or other binding legal process. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement and will, where legally permissible, notify the affected player of the disclosure.
In the event that bkluck undergoes a merger, acquisition, restructuring, or sale of assets, player personal data may be transferred to the successor entity as part of that transaction. In such circumstances, bkluck will take reasonable steps to ensure that the successor entity is bound by data protection obligations equivalent to those in this Privacy Policy, and affected players will be notified prior to any material change in data handling practices.
bkluck uses first-party cookies and similar technologies to operate core platform functions and to understand how players interact with the site. We do not use third-party advertising cookies or cross-site tracking technologies.
These cookies are strictly necessary for the bkluck platform to function. They maintain your authenticated session, remember your account preferences, and enable the cashier and game lobby to operate correctly. These cookies cannot be disabled without impairing platform functionality. They do not collect any data used for marketing or analytics purposes.
bkluck uses first-party analytics tools to collect aggregated, anonymised data about how players navigate the platform. This helps us identify pages that load slowly, game categories that are underperforming, or registration steps where players encounter difficulty. Individual player behaviour is anonymised before analysis. These cookies are not linked to your personal account data.
You may control cookie settings through your browser's built-in privacy tools. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in or using the bkluck cashier. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to improve the experience for all players.
bkluck retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The following retention periods apply as a general guide:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints, the data is isolated from active systems until secure deletion can be completed.
bkluck implements a layered security architecture to protect personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security measures include, but are not limited to:
As a player whose personal data is processed by bkluck, you hold the following rights with respect to your information. To exercise any of these rights, contact us at [email protected] with your registered account email address. We will respond within 30 days of receiving a valid request.
The bkluck platform is strictly intended for adults aged 18 years and above. bkluck does not knowingly collect, process, or store any personal data relating to individuals under the age of 18. Account registration requires confirmation that the applicant is 18 or older, and mandatory KYC verification is applied to all registered accounts to enforce this requirement.
If bkluck becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to suspend the associated account, delete the personal data in question, and — where technically feasible — refund any deposits made, subject to our standard account closure procedures. If you believe that a minor may have created an account on the bkluck platform, please notify us immediately at [email protected].
The bkluck platform may contain references to or integrations with third-party services, including game studios and payment processors, whose own privacy practices govern their handling of any data you share directly with them. bkluck is not responsible for the privacy practices of third-party providers. When interacting with a game supplied by Pragmatic Play, Evolution Gaming, or any other studio, or when initiating a transaction through bKash, Nagad, or Rocket, you are also subject to the privacy terms of those respective providers.
We recommend reviewing the privacy policies of any third-party service you interact with in connection with the bkluck platform. bkluck does not control third-party data practices and cannot be held responsible for data handling that occurs outside of the bkluck platform itself.
bkluck reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform functionality, or applicable legal obligations. When material changes are made, we will notify registered players by email to the address on file and will update the effective date displayed at the top of this document.
We encourage you to review this page at regular intervals to remain informed of how bkluck handles your personal data. Continued use of the bkluck platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material change, you may request account closure by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bkluck handles your personal data, please contact our support team using the details below. All data-related enquiries must be submitted in English and will be handled by our compliance team within 30 days.
Privacy is not a checkbox for bkluck — it is a foundational part of how we operate. Here is a concise summary of the principles that guide every data decision we make.
Every connection between your device and the bkluck platform is protected by TLS encryption. Your login credentials, payment details, and personal information cannot be intercepted in transit by any third party.
bkluck does not sell, rent, or trade your personal data to advertisers or data brokers. The information you provide stays within the bkluck ecosystem, shared only with the service providers who help us operate the platform.
Mandatory KYC verification using Bangladesh NID or passport ensures every account belongs to a verified adult aged 18 or above. This protects both the platform and its players from fraud and underage gambling.
bkluck does not hold your data indefinitely. Clear retention schedules are applied to every data category, and data is securely deleted or anonymised once its purpose has been fulfilled and any legal retention obligation has expired.
bkluck only sends promotional emails and SMS messages to players who have explicitly opted in. You can withdraw this consent at any time and it will not affect your ability to use the platform or access your account.
Every bkluck player holds the right to access, correct, delete, restrict, or export their personal data. Submit a request to [email protected] and our compliance team will respond within 30 days, as described in Section 10 above.
As a bkluck player your personal data belongs to you. These are the rights you can exercise at any time by contacting [email protected].
Request a full copy of the personal data bkluck holds about you and how it is being processed.
Ask us to correct inaccurate or incomplete data held in your bkluck account profile.
Request deletion of your personal data, subject to our legal retention obligations under anti-money laundering rules.
Ask bkluck to pause active processing of your data while a dispute about its accuracy or use is being resolved.
Receive a structured, machine-readable copy of the data you have provided to bkluck, where technically feasible.
Object to processing based on legitimate interests, including profiling for responsible gaming or platform improvement purposes.
Our FAQ covers the most common questions about privacy, account security, deposits, and game rules. You can also explore the platform, review our responsible gaming commitments, or log in to manage your data preferences directly.